Refund and Returns Policy

At Kloira, we are committed to providing luxury products of exceptional quality and ensuring customer satisfaction. To give our customers confidence, we offer refunds and exchanges on eligible products under the terms outlined below.

You may request a refund within 100 days from the date of delivery under these conditions:

- To be eligible for a return, the product must be unused, unopened, and in its original sealed packaging.
- Products that have been unboxed or opened will not qualify for return, refund, or exchange.
- We only accept returns for items received in their original condition, without any signs of opening, use, or damage.
- Once the box seal is opened, the product will be considered non-returnable and non-refundable.
- If the product is defective, damaged, or not as described at the time of purchase, you are eligible for a return or refund.
- If the product is non defective and you have changed your mind or are dissatisfied for any reason, it will not be eligible for a return or refund.

We accept exchanges for eligible items within 100 days from the date of delivery. Exchange requests must meet the same conditions as refunds and be approved before return shipping.

Please note that all customized, personalized, or engraved watches are specially made according to your request. Because of this, these items are not eligible for return, refund, or exchange once the order has been delivered and received by the customer.

- Return shipping cost is FREE (merchant pays for return shipping).

To request a refund or exchange:

- Email: [email protected] within 100 days of receiving your product.
- Include proof of purchase (order number and date), a detailed description of the issue, and any necessary documentation.
- Once your claim is verified and approved, you will receive return instructions.

For a refund or exchange to be processed:

- The product must be new and unused, in its original packaging, and include all accessories and documentation.
- The product must not show signs of misuse, wear, or damage caused after delivery.
- The item must be returned within 100 days from the date of refund or exchange approval.

Once we receive and inspect the returned product, we will process your refund within 14 business days. Refunds will be issued to the original payment method.

This policy does not cover:

- Products damaged due to improper use, neglect, or accidents after delivery.
- Products returned beyond the 100-day refund/exchange eligibility period.
- Claims without sufficient documentation for verification.

Kloira reserves the right to modify or amend this policy at any time without prior notice. Any such modifications will apply to purchases made after the policy’s update date.

- Unboxing Video: While we recommend an unboxing video for verification, it is not required for returns.
- This policy applies to all products purchased from Kloira.