Welcome to Kloira! We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, kloira.com, and purchase our products or use our services.
1. Introduction
Kloira ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy applies to the information we collect when you use our website, engage with our customer service, or interact with us through other means.
2. Information We Collect
We may collect and process the following types of information:
- Personal Information: Includes your name, email address, phone number, billing and shipping addresses, payment information, and any other information you provide when making a purchase or creating an account.
- Technical Information: Includes your IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
- Usage Information: Includes information about how you use our website, products, and services, such as your browsing actions and patterns.
- Marketing and Communications Information: Includes your preferences in receiving marketing from us and your communication preferences.
3. How We Use Your Information
We use your information for various purposes, including:
- Processing Transactions: To process and fulfill your orders, including managing payments, shipping products, and providing related customer service.
- Account Management: To create and manage your account, including authentication and security purposes.
- Communication: To communicate with you, including sending order confirmations, updates, and responding to your inquiries.
- Marketing: To provide you with information about products, services, promotions, and events that we think may be of interest to you.
- Personalization: To personalize your experience on our website and to provide content and product recommendations tailored to your preferences.
- Improvement and Analysis: To analyze and improve our website, products, and services, and to understand how users interact with our site.
- Legal Compliance: To comply with applicable laws and regulations, including responding to legal requests and preventing fraud.
4. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties, except in the following circumstances:
- Service Providers: We may share your information with third-party service providers who assist us in operating our website, conducting our business, or providing services to you. These service providers are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
- Business Transactions: In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
- Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena, court order, or government investigation.
- Protection of Rights: We may disclose your information when we believe it is necessary to investigate, prevent, or take action regarding potential violations of our Terms of Service, suspected fraud, or situations involving potential threats to the safety of any person.
5. Your Rights
You have certain rights regarding your personal information, including:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You have the right to request that we correct any inaccuracies in your personal information.
- Deletion: You have the right to request that we delete your personal information, subject to certain legal exceptions.
- Restriction: You have the right to request that we restrict the processing of your personal information.
- Portability: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
- Objection: You have the right to object to the processing of your personal information for direct marketing purposes.
- Withdrawal of Consent: If you have given consent for the processing of your personal information, you have the right to withdraw your consent at any time.
To exercise these rights, please contact us using the contact details provided below.
6. Security of Your Information
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee its absolute security.
7. Cookies
We use cookies and similar tracking technologies to enhance your browsing experience, personalize content, provide social media features, and analyze our website traffic. You can manage your cookie preferences through your browser settings or our cookie consent banner.
8. Children's Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
9. International Transfers
Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We will take appropriate safeguards to ensure that your personal information remains protected.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this Privacy Policy periodically to stay informed about how we use and protect your information.
This detailed Privacy Policy ensures that your customers are well-informed about how their data is collected, used, and protected, and it helps you comply with various privacy regulations.
