At Kloira, we understand that sometimes plans change and you may need to cancel an order. Our Cancellation Policy is designed to provide flexibility and clarity regarding the cancellation process. Please read the following policy carefully to understand your rights and obligations when canceling an order with us.
1. Order Cancellation
1.1 Before Shipment
- Standard Orders: If you wish to cancel a standard order, please contact our customer service team as soon as possible. If the order has not yet been shipped, we will cancel it and issue a full refund.
- Custom Orders: Custom-made orders can be canceled within 24 hours of placing the order. After this period, cancellations are not possible due to the personalized nature of these items.
1.2 After Shipment
- Once an order has been shipped, it cannot be canceled. However, you may return the item in accordance with our Returns and Refunds Policy.
2. How to Cancel an Order
To cancel an order, please contact our customer service team using one of the following methods:
- Email: hello@kloira.com
- Phone: +1 (929) 273-4845
- Live Chat: Available on our website during business hours
Please provide your order number and relevant details when requesting a cancellation to expedite the process.
3. Refunds
3.1 Refund Processing
- If your order is eligible for cancellation and has been successfully canceled before shipment, we will process the refund to your original payment method within [X] business days. Please note that it may take additional time for the refund to appear on your account statement, depending on your bank or payment provider.
3.2 Custom Orders
- For custom orders canceled within the allowable 24-hour period, a full refund will be issued. After this period, custom orders are non-refundable. Read More
4. Exceptions
- Non-Cancelable Items: Certain items, such as personalized or engraved watches, are non-cancelable and non-refundable once the order is confirmed.
- Promotional Items: Orders placed during promotional periods or sales events may have specific terms and conditions regarding cancellations, which will be communicated at the time of purchase.
5. Changes to Orders
If you need to make changes to an existing order, such as updating the shipping address or modifying the order details, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but changes may not be possible once the order has been processed for shipment.
6. Contact Us
If you have any questions or need further assistance regarding our Cancellation Policy, please contact our customer service team:
- Email: hello@kloira.com
- Phone: +1 (929) 273-4845
- Live Chat: Available on our website during business hours
7. Amendments
We may update this Cancellation Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically to stay informed about how we manage order cancellations.
This detailed Cancellation Policy provides clear guidelines for your customers on how they can cancel orders and what to expect during the process.
