Kloira Hassle-Free Refund and Return Assurance
At Kloira, we are committed to providing luxury products of exceptional quality and ensuring customer satisfaction. To give our customers confidence, we offer refunds and exchanges on eligible products under the terms outlined below.
Eligibility for Refund
You may request a refund within 100 days from the date of delivery under these conditions:
-
The product is defective, damaged, or not as described at the time of purchase.
-
The product is non-defective, but you have changed your mind or are dissatisfied for any reason (e.g., wrong style, size, etc.).
Exchanges
We accept exchanges for eligible items within 100 days from the date of delivery. Exchange requests must meet the same conditions as refunds and be approved before return shipping.
Return Shipping Cost
-
Return shipping cost is FREE (merchant pays for return shipping).
Return Process
To request a refund or exchange:
-
Email: care@kloira.com within 100 days of receiving your product.
-
Include proof of purchase (order number and date), a detailed description of the issue, and any necessary documentation.
-
Once your claim is verified and approved, you will receive return instructions.
Return Conditions
For a refund or exchange to be processed:
-
The product must be new and unused, in its original packaging, and include all accessories and documentation.
-
The product must not show signs of misuse, wear, or damage caused after delivery.
-
The item must be returned within 100 days from the date of refund or exchange approval.
Refund Process
Once we receive and inspect the returned product, we will process your refund within 14 business days. Refunds will be issued to the original payment method.
Exclusions
This policy does not cover:
-
Products damaged due to improper use, neglect, or accidents after delivery.
-
Products returned beyond the 100-day refund/exchange eligibility period.
-
Claims without sufficient documentation for verification.
Amendments to the Refund Policy
Kloira reserves the right to modify or amend this policy at any time without prior notice. Any such modifications will apply to purchases made after the policy’s update date.
For any questions or assistance, please contact our Customer Support team at care@kloira.com.
Additional Notes
-
Unboxing Video: While we recommend an unboxing video for verification, it is not required for returns.
-
This policy applies to all products purchased from Kloira.
