• Handmade Excellence: Each Kloira watch and Hip-Hop pendant is handcrafted to order. We typically ship our products within 10 working days from the date of your order.
• Timely Arrival: Once shipped, your order should reach your location within a week, depending on your destination and local postal services. You will receive a tracking number to monitor your shipment.

To know more, please visit Shipping & Delivery

• Global Coverage: We offer free shipping to all destinations worldwide. No matter where you are located, you can enjoy our luxury timepieces and Hip-Hop pendants without any additional shipping costs.
• No Hidden Charges: The price you see at checkout is the final price. There are no hidden fees or extra charges for shipping.

• Standard Products: If you are not satisfied with your purchase, you may return the product within 30 days of receipt for a refund or exchange, subject to our return policy. The product must be in its original condition and packaging.
• Custom Orders: Custom-made products are non-refundable and non-exchangeable unless they arrive damaged or defective. In such cases, please contact us within 7 days of receipt to arrange for a replacement or refund.

To know more, please visit Returns and Refunds.

Order Cancellation

1. Before Shipment

• Standard Orders: If you wish to cancel a standard order, please contact our customer service team as soon as possible. If the order has not yet been shipped, we will cancel it and issue a full refund.
• Custom Orders: Custom-made orders can be canceled within 24 hours of placing the order. After this period, cancellations are not possible due to the personalized nature of these items.

2. After Shipment

Once an order has been shipped, it cannot be canceled. However, you may return the item in accordance with our Returns and Refunds Policy.

Changes to Orders

If you need to make changes to an existing order, such as updating the shipping address or modifying the order details, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but changes may not be possible once the order has been processed for shipment.

To know more, please visit Cancellation Policy.

If you accidentally placed duplicate orders, please contact our support team as soon as possible. If neither order has been processed or shipped, we can easily cancel one of the orders for you. If both orders have already been processed, you may need to wait until they arrive and initiate a return for the duplicate item. Our team will assist you in resolving the situation promptly to ensure that you are not charged unnecessarily for a second order.

If your product arrives broken or damaged, please notify us immediately by contacting our customer service team with photos of the damage. We will assess the issue and offer a replacement or a full refund, depending on the severity of the damage. For warranty-covered issues, we will guide you through the repair process. We strive to ensure that all our products are delivered in perfect condition and will work to resolve any issues as quickly as possible.

Global Coverage: We offer free shipping to all destinations worldwide. No matter where you are located, you can enjoy our luxury timepieces and Hip-Hop pendants without any additional shipping costs.

Kloira offers worldwide shipping, allowing customers from different regions to enjoy our exquisite luxury watches. During the checkout process, you can view the list of available shipping destinations. If your country is not listed, feel free to contact our support team for further assistance. Keep in mind that international shipments may be subject to customs fees and duties based on your country's regulations, which will be the responsibility of the customer.